The return policy allows customers to exchange, replace, or receive a refund for their purchase, as offered by the respective sellers.

If the buyer encounters any issues with the product, they can utilize the return policy provided by the seller.

This policy covers the buyer for products that are ‘damaged’, ‘defective’, or ‘not as described’, for refurbished items.

At iRefurb, we prioritize customer satisfaction. If you receive a product that is missing, broken, or differs from your order, please Contact us. For defective products, please provide us with a photo and video within 48 hours. We will make every effort to resolve the issue by offering a replacement or refund.

Refunds will only be granted if replacements are unavailable from the sellers.

For each product, the return policy specified on the product page will take precedence over the general returns policy.

The availability of stock will determine the feasibility of exchanges and replacements.

Certain categories of products are non-returnable due to their nature or other reasons.

All software versions and updates are subject to the brand’s policies and guidelines. iRefurb is not responsible for any changes in those guidelines or policies by the brands.

If the device is being tampered or there are signs of repair on the device from any mobile repairing personnel apart from iRefurb, the warranty of the device will stand canceled.

To assist you in resolving product issues, authorized personnel from the seller may troubleshoot the product through online tools, phone assistance, or in-person technical visits.

For any other product-related concerns, you can contact us.

Upon receipt of the returned product by the seller, the following conditions will be assessed during the inspection process.

 

Category	Conditions
Correct Product	IMEI/ name/ image/ brand/ serial number will be matched.
Complete Product	All in-the-box accessories (like chargers, cable, etc.), as applicable, freebies and combos (if any) should be present.
Unused Product	The product should be unused, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and the screen lock (pin, pattern, or fingerprint) must be disabled.
Undamaged Product	The product (including SIM trays/ charging port/ headphone port, back panel etc.) should be undamaged and without any scratches, dents, tears, or holes.
Undamaged Packaging	The product’s original packaging/ box should be undamaged

To ensure prompt processing of your replacement or refund, please make sure the aforementioned conditions are met.

For refurbished products, the specific damage conditions can be found on the product page.

If any of the above conditions are not met, the field executive will decline the return.

Refunds for eligible products will be processed once the seller receives the returned item.

Please note that the prebooking amount paid is non-refundable and non-transferable if you refuse the order upon delivery. However, the amount will be refunded if the order is cancelled before shipment.

• Where can I check the status of my return?

You can check the status of your return by visiting the ‘My Orders’ section of your iRefurb account or by contacting our Helpdesk.

• When will I receive my replacement if I request one?

To check the status of your replacement, please visit ‘My Orders’ or contact our support team.

The replacement process begins after the original delivered item is picked up. For more details, please refer to the SMS and email we send you regarding your replacement request or reach out to our Helpdesk on any working day.

• Can items be returned after the specified time period in the Returns Policy?

No, sellers will not accept returns after the time period specified in the returns policy.

• Do I need to return the accessories when returning a product?

Yes, please return any accessories that came with the product along with the item itself.

• What should I do if I have an issue with my product after the return period?

All products sold on iRefurb are covered under a limited warranty for the duration mentioned in the warranty card or on the website at the time of purchase. Please log a support ticket for warranty claims by contacting us.

Refund Policy

To ensure a prompt processing of your replacement or refund, please make sure the aforementioned conditions are met.

For refurbished products, the specific damage conditions can be found on the product page.

If any of the above conditions are not met, the field executive will decline the return.

Refunds for eligible products will be processed once the seller receives the returned item.

Please note that the pre-booking amount paid is non-refundable and non-transferable if you refuse the order upon delivery. However, the amount will be refunded if the order is cancelled before shipment.

• Where can I check the status of my return? You can check the status of your return by visiting the ‘My Orders’ section of your iRefurb account or by contacting our Helpdesk.
• When will I receive my replacement if I request one?

To check the status of your replacement, please visit ‘My Orders’ or contact our support team.

• The replacement process begins after the original delivered item is picked up. For more details, please refer to the SMS and email we send you regarding your replacement request or reach out to our Helpdesk on any working day.
• Can items be returned after the specified time period in the Returns Policy?

No, sellers will not accept returns after the time period specified in the returns policy.

• Do I need to return the accessories when returning a product? Yes, please return any accessories that came with the product along with the item itself.
• What should I do if I have an issue with my product after the return period?

All products sold on iRefurb are covered under a limited warranty for the duration mentioned in the warranty card or on the website at the time of purchase. Please log a support ticket for warranty claims by Contacting us.

1. Under what conditions is a refund issued?

Refunds are initiated only if the product is returned within the specified return period (3 days from the date of delivery) for the following reasons:

 

1. Mismatch between the received product and the ordered product
2. Functional defect in the product
3. Unavailability of replacement or failure to avail replacement
4. Grade of the phone delivered does not match the grade mentioned on the website.

1. Why is my bank still deducting EMI payments even though I have cancelled my order?

Please contact your card issuing bank for assistance regarding the continued deduction of EMI payments.

1. When will I receive my refund if my order has been cancelled?

Once your order is cancelled and you receive confirmation from us that your refund has been initiated, it will be credited to your original payment mode. The refund process may take 7-10 days to reflect in your bank account or credit card, depending on your bank.

1. I have returned my product. When will I receive my refund? Refunds are initiated once the seller receives the returned device. The refund will be credited to your bank account, credit card, or original payment mode. It may take 7-10 days to reflect, depending on your bank.
2. How can I check the status of my refund? You can contact our help desk at orders@irefurb.co.in to inquire about the status of your refund.
3. How will I receive a refund for a returned item that I paid for with the Pre-Booking/Prepaid option?

 For your Pre-Booking/Prepaid order, the refunded amount will be credited to your bank account. Please update your bank account details with our Helpdesk when requesting a refund.

For cash on delivery payment mode.

In case an order is shipped and not accepted by the customer, the company reserves the right to forfeit the partial payment amount.